Privacy Policy

Privacy Policy

Introduction

Welcome to https://mercedes-comfort-access-repair.collision-talk.com (hereafter referred to as “Mercedes Comfort Access Repair” or “we”). We are committed to protecting your privacy and ensuring that your personal data is handled with the utmost care and in compliance with relevant data protection laws. This Privacy Policy explains our practices regarding the collection, use, and disclosure of personal information when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party platforms, apps, or services that you may access through links on our site. These entities have their own privacy policies, and we encourage you to review them before providing any personal data.

Processing Activities

This Privacy Policy outlines the following activities related to your interactions with us:

  1. Account Management: When you create an account on our platform, we collect and store your user details, including your name, contact information, and login credentials.
  2. Payments and Transactions: We securely process payment information when you make purchases from our online store, including credit card details, billing addresses, and order history.
  3. Communication: You may receive communications from us, such as newsletters, promotional emails, or customer support messages. We use your contact information to deliver these messages and allow you to unsubscribe if desired.
  4. Website and Service Usage: We track your interactions with our website and services, including pages visited, features used, and search queries. This data helps us improve user experience and personalize content.
  5. Feedback and Reviews: We may collect feedback and reviews that you provide on our platform to enhance our products and services.
  6. Social Media Integration: If you choose to connect your social media accounts to our services, we may access and store relevant personal data from those platforms.
  7. Product Interest: We may gather information about the products you view or purchase to tailor marketing efforts and provide personalized recommendations.

Personal Data Collection

We collect several types of personal information:

  • Account Info: Name, username, email address, and password hash.
  • Payment Details: Credit/debit card numbers, expiration dates, and billing addresses.
  • Financial Information: Transaction history, order details, and payment preferences.
  • Purchase Data: Product interest, purchase frequency, and order fulfillment information.
  • Device Identifiers: Unique identifiers associated with your mobile or computer, such as IP addresses, device IDs, and browser fingerprints.
  • Location Data: Geographic coordinates when you use our location-based services.
  • Feedback and Reviews: Textual input, ratings, and any additional comments provided by users.
  • Social Media Info: User profiles, connections, and content shared from social media platforms.
  • Product Information: Product preferences, purchase history, and reviews related to our offerings.

This data is collected through various methods, including direct user input, tracking technologies (like cookies), and third-party partnerships.

Cookies and Tracking Technologies

We utilize cookies and similar tracking technologies for several purposes:

  • Strictly Necessary: These ensure basic functions of our website, such as secure login and session management.
  • Preferences: Customizing your user experience, including language settings and display preferences.
  • Analytics: Providing insights into how visitors use our site, helping us improve its performance and content.

Users can manage non-essential cookies through our Cookie Manager, offering control over their tracking preferences.

Data Retention and Deletion

We follow strict data retention policies, keeping personal information only as long as necessary for the purpose it was collected or as required by law. Once the retention period expires or when the purpose is fulfilled, we delete or anonymize your data. This ensures that your privacy is protected even after you interact with our services.

Security Measures

The security of your personal data is a top priority. We implement robust organizational and technical safeguards to protect your information:

  • Encryption: We use encryption protocols for data at rest and in transit, ensuring secure communication.
  • Third-Party Processing: Secure third-party service providers process data on our behalf, adhering to strict confidentiality agreements.
  • Access Controls: Only authorized personnel have access to sensitive data, and we regularly audit access logs.

Children’s Privacy

Our services are not directed towards children under 18 years of age. We do not knowingly collect personal information from minors, and any such data is handled in compliance with applicable laws regarding child privacy.

Your Rights (Data Subject Rights)

Depending on your location, you may have certain rights concerning your personal data:

  • Access: The right to request access to the personal data we hold about you.
  • Rectification: Requesting corrections or amendments if your data is inaccurate or incomplete.
  • Erasure (Right to be Forgotten): Asking us to delete your data, subject to certain legal exceptions.
  • Restriction: Limiting our use of your data in specific circumstances.
  • Portability: Obtaining a copy of your data in a structured format for use with another service provider.
  • Objection: Opposing the processing of your data for legitimate interests.
  • Non-Discrimination: The right to be free from discrimination based on your exercise of data subject rights.

To exercise these rights or if you have any data-related queries, please contact our privacy team via email at [email protected] or by post to the address provided below.

Changes to Privacy Policy

We reserve the right to update this Privacy Policy as needed to reflect changes in our practices or legal requirements. Any modifications will be posted on this page, and we encourage you to review it periodically for any updates.

Contact Information

For privacy-related inquiries, technical support, or to exercise your data subject rights, please contact us:

  • Email: [email protected]
  • Postal Address: Mercedes Comfort Access Repair, [Street Address], [City, State, ZIP Code]